Instructor

Keolis provides mobility to over 3.4 billion passengers a year in 15 countries, operating every mode from commuter trains and automated metros to shared bicycles. The almost 1,000 employees of Keolis Canada operate light rail vehicles, urban buses, intercity coaches, and airport shuttles. For over 12 million passengers a year, they make reaching their destination a safe, reliable, and pleasant experience.

ROLE PURPOSE

Trains, leads, coaches and mentors the light rail vehicle operator workforce

KNOWLEDGE AND SKILLS

• People focused leader with the ability to influence and motivate others to do their best work
• Fluent in English with excellent written and verbal communication skills
• Ability to adapt quickly to different types of learning profiles.
• High social and emotional intelligence
• Exceptional interpersonal and conflict management ability and skills
• Strong decision-making ability and able to effectively manage self and others in challenging situations
• A highly self-motivated team player,with sound organisational skills and ability to build rapport with staff
• Customer-focused with the ability to inspire your team with commitment and enthusiasm
• Legally entitled to live and work in Canada
• An effective communicator
• Able to take initiative
• Able to display attention to detail and vigilance
• Able to plan and organise self and others

KEY ACCOUNTABILITIES

Duties and Responsibilities

• Utilizes appropriate technology to facilitate trainee learning and comprehension (i.e., e-learning tools, PowerPoint presentations, videos, etc.).
• Collaborates with Operations Management team to ensure all required resources are available to successfully onboard and train newly hired operators.
• Continuously evaluates Operator training program for efficiency, consistency, and general effectiveness.
• Regularly communicates with Operations Management team to identify issues with current training curriculum and/or to improve current policies and procedures.
• Provides instruction and assistance to Operators in the field, as needed.
• Addresses Operator performance deficiencies through additional classroom and/or practical instruction.
• Re-certifies Operators in refresher and remedial (accident) training.
• Conducts technical,compliance, and mandatory training courses.
• Conducts Operator evaluations and audits according to performance standards.
• Provides additional coverage as an Operator to mitigate absence and/or in emergency situations when necessary.
• Performs other duties as may be required or assigned.

EXPERIENCE AND QUALIFICATIONS

• Previous management or supervisory experience within the Light Rail or Public Transport Industry is an asset
• CAT II or III LRV Certification required.
• Basic technical aptitude and capabilities in order to carry out technical operations – able to utilize technology, with a working knowledge of computer software
• Displays attention to detail and vigilance
• Previous experience in training/mentoring employees in a transit environment would be an asset.