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Instructor/Trainer

The Creative Group

This is a Full-time position in Markham, ON posted July 16, 2019.

Ref ID: 05090-0011034389 Classification: Instructor/Trainer Compensation: $50,000.00 to $55,000.00 per year Jonas Club is seeking a dedicated, professional individual to fill the role of Web Services Trainer to join our team on a full time basis with a strong customer focus and a background in web-based products and services.

The successful candidate will be an integral part of the Web Implementation Team in a high growth organization and will assist in the implementation of our software as well as provide training to our clients.

The position is ideal for those who are self-motivated, patient, dependable individuals who like to help others solve their problems.

We offer excellent career growth opportunities, benefits package, and a great business casual working environment.

The position is ideal for those who are self-motivated, patient, dependable individuals who like to help others solve their problems.

We offer excellent career growth opportunities, benefits package, and a great business casual working environment.

RESPONSIBILITIES: ?

Provide remote training and support via Internet to clients, however this is a Markham office based position and would be required to be there daily.

?

Discuss requirements and explain functionality to both technical and non-technical individuals or groups as client interaction will be varied levels of technical skills.

?

Maintain relevant training documents and materials for all levels of training ?

Ensure all training materials and documents are current, coordinated with new product releases and updated continuously to reflect key competitive differentiators as well as advantages for client efficiency.

?

Create and maintain client documentation on multiple Support sites ?

Create ?how
– to?

training videos.

This includes writing the scripts, recording the videos and performing the video editing.

?

Become an expert on the product and as needed, much of which will be done via self-teaching ?

Project Coordinate on small client projects and small to large internal projects ?

Achieve Monthly, Quarterly and Annual personal and team objectives ?

Assist with testing of the On-line Web Product ?

Occasional travel to client sites for on-site training (possible up to 5% of travel) ?

Promote and maintain a high quality, professional, service-oriented company image among clients.

?

Consult with clients and review their current work process to assess how the client setup will be configured based on their needs ?

Keep clients and team members informed of progression with issues and provide follow up as necessary.

?

?

QUALIFICATIONS ?

Bachelor’s degree / college diploma.

?

2-3 years?

experience in a professional services and/or training role ?

Experience with Web products and Solution ?

Outstanding communication skills (oral and written) ?

Excellent Presentation Skills ?

Excellent organizational, time management and customer service skills ?

Technical/Documentation writing skills are an asset ?

Video Editing Skills are necessary.

Applications such as Camtasia would be example application ?

Experience with HTML and Content Management Systems (CMS) and asset or equivalent experiences in school or other role ?

Must be able to work independently as well as coordinate efforts with other team members ?

Proven ability to problem solve and teach others.

?

Ability to get results in a fast paced environment All interested applicants please e-mail your resume to [Click Here to Email Your Resumé] .

Video Editing Skills, Video Editing Skills, Video Editing, Client Relations, Conduct Training Sessions, Employee Training, Provide Training, Administrative Assistance, Training Seminars, Educational Assistance, Educational Events, CRM, CRM, CRM
– Customer Relationship Manager, Salesforce.com At TCG, we’re committed to you from the moment you sign up.

We won’t make you work a certain number of hours or fill out piles of paperwork before we commit to you and your professional future.

We believe it’s important to spend time with you from the beginning in order to assess your skills, determine your strengths and figure out the type of work you want to do.

Our trained staffing professionals understand that you have a real passion for your work and do their best to find opportunities that are the best fit for you.

And we don’t stop there.

We’re also available to help with your career questions, provide tips on improving your portfolio and acing interviews, and more.

Plus, as one of our registered candidates, you’ll have access to thousands of online training courses and books – and of course, everything is free and available when you need it.

Apply for this job now or contact our branch office at 888-490-5565 to learn more about this position.

All applicants applying for U.S.

job openings must be authorized to work in the United States.

All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 The Creative Group.

A Robert Half Company.

An Equal Opportunity Employer M/F/Disability/Veterans.

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