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ITC Survey Management Associate

University of Waterloo

This is a Contract position in Waterloo, ON posted July 28, 2022.


To manage, prepare, perform quality-control checks on, and document survey questionnaires for an international evaluation of tobacco control policies.


This position is contingent on funding.


Survey Development

In collaboration with the ITC Survey Manager, provide the following support:

  • Enter information into the ITC survey database (SDI) including but not limited to: changes in survey drafts, translations, survey notes, and variable labels
  • Generate English/local language side-by-side draft surveys for use in multi-language survey development teleconferences.
  • Document all survey development decisions, including investigator perspectives and intentions.
  • Revise surveys during the survey development stage. Generate new drafts for the survey development team.
  • Collaborate with country project managers as appropriate (and investigators where appropriate) to clarify intent and suggest revisions.
  • Review surveys to correct grammar, note lack of clarity, and propose reordering and rewording of questions as appropriate.
  • Reformat questions and surveys: Create section headings according to ITC conventions. Operationalize and format stand-alone questions and question series according to ITC standards
  • Review response options to prevent accidental out-of-range answers
  • Review and suggest appropriate question filters and skip patterns to ensure each respondent encounters only personally relevant questions.
  • In collaboration with the full survey development project team, review and revise surveys, including the addition of screening sequences, conversion scripts, consent script, demographic questioning, routing, and question revisions

Survey Quality Control

In collaboration with the ITC Survey Manager, provide the following support:

  • Rigorously check surveys before they are sent for printing or programming.
  • Review survey drafts, including comparing questions with those used in past ITC surveys and providing related past question content to investigators and country project managers to ensure maximum consistency over countries and over waves
  • For face-to-face surveys, generate comparisons among the various user-group surveys, to ensure that each question is identical across user-groups
  • Perform quality control checks on surveys concerning routing, formatting of individual and series questions, question order and numbering, and consistency

Survey Preparation for Printing or Programming

  • Import local-language translations into SDI
  • Apply table format and country-specific styles, including non-response formatting

Support for Testing of Programmed Surveys

  • Provide support for testing programmed surveys, including testing surveys as survey participants (praccing) and multiple device testing.
  • Enter agreed-upon survey changes resulting from praccing issues reports into SDI.
  • Generate praccing issues reports as required.

Survey Documentation

  • Maintain documentation of all stages of survey development in the survey processing module in SDI.
  • Enter dates and information sources of completed survey stages into the survey processing module.
  • Categorize question labels (e.g., content labels) within ITC topic/content structure.
  • Maintain storage of fieldwork surveys in all languages, including documentation about each wave for each country.
  • Record all survey decisions, revisions, and errors found at any stage.
  • For non-English surveys, compare the local language version with the English version to identify formatting inconsistencies; coordinate translation-checking when required; and document translation discrepancies, errors, and decisions.

Communication of Survey Information

  • Generate survey drafts, singly and as comparisons, for investigators and project managers
  • Support the generation SPSS and SAS syntax as needed
  • Generate ‘Harmony’ reports – i.e., specialized comparisons of a specific question’s wordings across all past ITC surveys
  • Use SDI and other resources to answer queries concerning past and present surveys
  • Generate surveys for all countries and all waves in ITC website format for posting on the ITC website
  • Generate variable lists and codebooks for investigators and data analysts as requested
  • Provide updated survey drafts to accompany data releases
  • In collaboration with the ITC Survey Manager and the ITC Survey Programmer, provide updates as needed regarding new features in SDI and the products it can produce

Support for the Development and Maintenance of the ITC Survey Database (SDI)

  • Propose new functions for SDI to improve efficiency of the Survey Management Group
  • Test new and reworked programming

Meeting Participation

  • Attend weekly DMC meetings to gather survey development information and enter it into the survey processing module
  • Attend weekly SMG team meetings
  • Attend survey development meetings and/or teleconferences as appropriate. Provide feedback where appropriate on survey content and question wordings


  • Bachelor’s degree, preferably in a field with research or survey development experience
  • Two or more years’ experience or equivalent, demonstrating competence in a detailed, task-oriented position
  • Experience with research in general and/or survey research in particular is a valuable asset.
  • Experience with database software and/or other data-related software (e.g. Access, SPSS, SAS) is an asset
  • Demonstrated excellence in written communication is essential
  • Reliability, attention to detail, strong organizational skills, strong communication skills
  • Ability to work in a culturally diverse environment
  • Strong computer skills are essential, particularly with Microsoft Office
  • Excellent skills in succinct but thorough documentation
  • Ability to multi-task and to switch priorities quickly when necessary
  • Ability to work quickly and efficiently under pressure
  • Ability to be meticulous, organized, and detail-oriented even when the task is repetitive
  • Ability to maintain a creative and positive approach under tight timelines
  • Excellent problem-solving skills, resourcefulness, judgement in decision-making
  • Strong critical and analytical skills
  • Ability to work autonomously but identify when to engage leadership for support and decisions
  • Ability to take direction and employ existing standards to ensure consistency and accuracy in a shared database
  • Ability to work independently as well as part of a team
  • The position requires juggling of workload within multiple projects, with deadline pressures, and a demand for thoroughness and accuracy

Vaccination Requirement Statement

Effective May 1, 2022, the University suspended its Vaccination Requirement. Prior to May 1, pursuant to this Requirement, all University employees were required to submit proof of full vaccination against COVID-19 (subject to the University’s obligations under the Human Rights Code to accommodate employees who were unable to receive a vaccination). The University’s Vaccination Requirement website can be found here:

The pandemic is ongoing and public health advice continues to evolve. Accordingly, the University reserves the absolute right to reinstate the Vaccination Requirement on short notice, and upon such reinstatement you will be required to comply. You shall also be required to comply with any new health and safety policies/requirements implemented by the University from time to time, including new policies/requirements related to mandatory employee vaccination. As the University may need to reinstate the Requirement on short notice, it will continue to collect and maintain up-to-date information on employee vaccination status. Please submit your Covid-19 vaccine status (QR code) to:

Failure to comply with the Vaccination Requirement if it is reinstated, including failure to comply with any future amendments to the Vaccination Requirement, or failure to comply with new health and safety policies/requirements implemented by the University, including those related to new mandatory employee vaccination, shall result in discipline up to and including termination of employment.

The requirement to be vaccinated, if reinstated, will be subject to the duty to accommodate pursuant to the Human Rights Code. If you are unable to be vaccinated for reasons related to a ground protected under the Human Rights Code, you may submit a written request for accommodation with an explanation of the reasons and/or any supporting documentation. If you request accommodation, the University may follow up with you for further information if necessary.

Equity Statement

The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.


The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion.  As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuit/Inuk, Black, racialized, a person with a disability, women and/or 2SLGBTQ+.


All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.


The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at or 519-888-4567, ext. 45935.