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Part-time Circulation Desk Clerk

University of Waterloo

This is a Contract position in Waterloo, ON posted August 1, 2022.

Overview

Term: 8 Months

 

The Circulation desk clerk is responsible for providing outstanding customer service at the circulation desks at the Porter and Davis libraries. This position may also assume responsibility for directing the work of student staff during absences of regular supervisors. 

Responsibilities

Provides outstanding customer service at the circulation desk using a wide variety of technologies

  • Provides circulation desk service i.e. charging, discharging and renewing books; routing library material to correct locations; registering patrons and updating patron files; helping patrons find and access the resources they need; assisting students accessing course reserve material; taking payments with an automated system
  • Provides a miscellany of related services, such as: referrals to other library staff, basic support for public-facing technology such as printing and networking problems; support for micro reader machines; support for different hardware devices available at the service desks for patron use

Provides mentoring support to student staff working at the circulation desk

  • Supports and supplements the training of student staff by providing on-going mentoring at the circulation desks, in conjunction with the Weekend/Evening Supervisor
  • Assumes the direction of student staff at times when regular Weekend/Evening Supervisors are unavailable

Other duties and contributions

  • All staff are expected to support the work of the department and the Library by:
    • Identifying and bringing forward issues that impede our services to users
    • Supporting and advancing the Library’s strategic directions to further the Library’s contribution to the campus strategic themes
    • Practicing a wide variety of client service skills, such as: patience; attentiveness; positive language; inclusivity; and willingness to problem-solve on behalf of library patrons
  • Other projects as assigned.

Qualifications

  • High school graduate or equivalent education and experience
  • Must have proven excellent communication and interpersonal skills; demonstrated commitment to outstanding customer service; be a proven self-starter; demonstrated ability to think critically in order to resolve problems quickly and accurately; demonstrated ability to quickly learn new technologies; experience in library operations; knowledge of an online circulation system
  • Proven excellent communication and interpersonal skills
  • Demonstrated commitment to excellent customer service
  • Demonstrated ability to quickly learn new technologies
  • Ability to lift and carry library materials of moderate weight is required

Vaccination Requirement Statement

Effective May 1, 2022, the University suspended its Vaccination Requirement. Prior to May 1, pursuant to this Requirement, all University employees were required to submit proof of full vaccination against COVID-19 (subject to the University’s obligations under the Human Rights Code to accommodate employees who were unable to receive a vaccination). The University’s Vaccination Requirement website can be found here: https://uwaterloo.ca/coronavirus/return/vaccination-requirement.

 

The pandemic is ongoing and public health advice continues to evolve. Accordingly, the University reserves the absolute right to reinstate the Vaccination Requirement on short notice, and upon such reinstatement you will be required to comply. You shall also be required to comply with any new health and safety policies/requirements implemented by the University from time to time, including new policies/requirements related to mandatory employee vaccination. As the University may need to reinstate the Requirement on short notice, it will continue to collect and maintain up-to-date information on employee vaccination status. Please submit your Covid-19 vaccine status (QR code) to: https://checkin.uwaterloo.ca/

 

Failure to comply with the Vaccination Requirement if it is reinstated, including failure to comply with any future amendments to the Vaccination Requirement, or failure to comply with new health and safety policies/requirements implemented by the University, including those related to new mandatory employee vaccination, shall result in discipline up to and including termination of employment.

 

The requirement to be vaccinated, if reinstated, will be subject to the duty to accommodate pursuant to the Human Rights Code. If you are unable to be vaccinated for reasons related to a ground protected under the Human Rights Code, you may submit a written request for accommodation with an explanation of the reasons and/or any supporting documentation. If you request accommodation, the University may follow up with you for further information if necessary.

Equity Statement

The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.

 

The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion.  As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuit/Inuk, Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

 

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

 

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at hrhelp@uwaterloo.ca or 519-888-4567, ext. 45935.