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Product Training Specialist


This is a Contract position in Langley, ia posted July 14, 2021.

Ready to grow?

At PatSnap when we talk about growth, we don’t just mean your career trajectory.

Growth to us means creating opportunities for employees to be challenged, take ownership over initiatives, spread entrepreneurial wings and feel safe to try new things.

We are passionate about creating a culture where your progression is a unique experience, with you in driver’s seat.

As the leading global innovation intelligence platform, we help customers identify technological opportunities that could affect the future growth and survival of their business by connecting and analyzing information from a variety of global data points.

We call this connected innovation intelligence.

Not familiar with that term?

Don’t worry, we’ll teach you all about it or you can learn more here.

We’re scaling quickly and looking for a Product Training Specialist who is a fearless change agent, eager to be at the forefront of innovation and not afraid to take the path less traveled.

Sound like you?

Then take a look at the responsibilities and requirements below, this might just be your dreamjob.

Due to COVID-19 Guidelines, this role is 100% remote/work from home until we can safely return to the office.

The Role We are looking for a Product Training Specialist to join our Client Services team.

This position is responsible for handling client and employee training, and education on the PatSnap products.

You will educate our clients and help develop our client training curriculum.

In addition to training clients in person and by webinar, the Workflow Consultant will also help develop online training materials.

The role would suit someone with 2 or more years in a Technical Trainer Role, ideally with an IP background.

What can I expect to do?

Train new users on the PatSnap product capabilities Create and manage online recorded trainings for all product modules Create custom training options for clients based on their needs Identify and assess future and current training needs Develop and host refresher trainings for existing clients Contribute to growing the community of clients.

Become a ‘product champion’ with absolute knowledge of the PatSnap tools Pro-actively collect, analyse and share customer feedback with colleagues in the sales team and with product development.

Continuously build and maintain high levels of specialisation in the IP and patent intelligence market Contribute to the onboarding and training of PatSnap employees.

Why would I love this role?

You’re super organised – Meticulous in your approach to managing all aspects of your professional life.

You’re motivated by success, passionate and highly driven to meet and exceed both personal and professional targets.

You learn quickly and easily absorb new information.

You love to speak with clients and show off your great communication skills.

You’re a problem solver and love to generate new and innovative approaches to problems.

You love working in a Team, as well as autonomously.

You’ll be utilising your Microsoft Office skills.

You have a real passion for teaching, technology and innovation.

What are the challenges?

As with any role within a fast-growing SaaS business you have to be able to flex to changing business priorities, so if you are adaptable and embrace change then you will thrive in this environment.

Our structure is relatively flat and non-hierarchical, and egos don’t fly here so no job is too big or too small, we all get stuck in to make the business successful, so you’d better get ready to roll up your sleeves Expansion is a major theme.

We face new situations and market opportunities which we’ve not encountered previously.

There aren’t always someone’s footsteps to follow so you will need to be able to work as a pioneer, carving the path and sharing your learnings with your colleagues.

What’s in it for me?

You’d be working with a hugely varied team of individuals from diverse and multicultural backgrounds.

It’s the opportunity to work with some amazing companies, some examples from our extensive client list can be found here: We offer a competitive base salary and benefits package.

This includes a heavily discounted gym, healthcare and free refreshments.

Our Company culture is next to none, we have a great balance of the openness of a startup, with the strategy of a fully established organization Requirements: You’ll be great at leading training sessions that not only educate our users on how to use the product, but the value behind the things you’re teaching them An agile mindset that can handle curveball questions, and deal with changing scenarios A passion for educating, explaining, and demystifying complex topics.

Comfortable leading group sessions and exercising some “crowd control”.

Desirable Intellectual Property or patent searching experience Experience in speaking to value from a commercial perspective Benefits: RRSP Contribution Matching Healthcare for you & your dependents Dental care for you & your dependents 15 days of annual leave (increases to 18 days) Access to mental health support We aim to get you covered for your working from home set up, so we will give you a 6 months worth upfront allowance to help you set you up for success, after that, you will receive it on a monthly basis.

We hold our Values strongly: Integrity without compromise Self-learning & practitioner mindset Dare to dream big and make mistakes Customer-centricity Teamwork and sharing PatSnap is proud to be an equal opportunities employer.

We celebrate diversity and are committed to creating an inclusive work environment where all employees and applicants can flourish.