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New

Production Support Analyst

Rogers Communications

This is a Contract position in Guelph, ON posted July 24, 2021.

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives.

Every day we wake up with one purpose in mind.

To bring loved ones together from across the globe.

To connect people to each other and the world around them.

To help an entrepreneur realize their dream.

A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.

As we grow our team, the well-being of our team members remains our top priority.

To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.

Come play a key role in building the future of Sports & Media Everyone wants to be part of a transformational team
– and that’s exactly what we’re building at Rogers.

A team that innovates and a team that wins.

In our technology team, supporting Rogers Sports & Media, we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking and are focused on delivering impact with everything they do.

We build & support an impressive collection of assets; digital & linear media properties like Sportsnet, City, FX and Breakfast Television, our Toronto BlueJays sports teams, sports events like Hometown hockey and the Rogers Cup of Tennis.

As part of Digital Technology, we help Rogers Sports & Media touch 30 million Canadians every month in our digital and linear delivery platforms Not only is our business strong, but so is our culture.

We genuinely care about each other and working in an environment that allows each of us to bring our best authentic selves to work.

That starts with our firm commitment to a diverse, inclusive and safe workplace.

Are you up for the challenge and the fun?

If so, consider the following opportunity Rogers is seeking a Production Support Analyst to support Rogers Radio/TV Broadcast applications for our Digital Media production environment.

This position reports to the Manager, Production Support at the Rogers downtown Campus located at 1 Mount Pleasant.

Experience with Radio/TV Broadcast application support, Deskside support or other functions within the Media space is key.

Proven ability to work with Media projects to deliver new and enhanced functionality to the business is also key.

What you will be doing: Troubleshooting network, application and system issues to resolution and isolating problems using system logs and other tools Managing vendors, including tracking hardware/software issues and driving vendors to resolve issues.

Following ITIL processes and procedures as it relates to incident management, change management and problem management.

Work independently to efficiently and effectively resolve customer and client issues and support team members to meet or exceed required SLA’s.

Manage security across the environment including user administration across various applications Manage service requests related to domains, DNS and URL redirects.

Provide initial incident management, follow-up and root cause reporting Document technical information, notes, user guides, etc.

for internal or client use.

Delivery of cross-training to other team members where required 24×7 accessibility and outside of business hours project work.

Subject to on-call on a rotational basis.

What you have: Strong Jira / Confluence and Akamai support experience.

Significant experience working in a web-based environment supporting multiple websites and web-based applications.

Previous experience as Webmaster and/or Akamai support is a plus.

Deep understanding of SSL Certificates and DNS management.

Experience managing web platforms (Heroku PaaS, etc.) Must have a strong written and oral communications skills and the ability to communicate with all levels of users/management Strong organization skills, interpersonal skills and significant attention to details Well-developed analytical and problem-solving skills in order to identify problems determine possible solutions and select the appropriate action.

Ability to effectively prioritize, make decisions, solve problems and execute tasks in a high-pressure environment Ability to work independently and within a team on multiple simultaneous tasks within a challenging fast paced customer-oriented environment.

Experience supporting mobile (iPad, iPhone, Android) applications.

Here’s what you can expect in return A competitive salary and benefits that include access to our Employee Share Accumulation Program, Retirement Benefits and a variety of other perks including 50% off Rogers services and Blue Jays tickets A manager who deeply cares about your development and long-term career at Rogers A team that trusts and wants to win together Smart and accomplished colleagues who are focused on both the “what” and the “how” Flexibility to work both remote and onsite after the pandemic ends Your choice of hardware and software (iPhone or Android) As we grow our team, the well-being of our team members remains our top priority.

To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently.

Together, we’ll make more possible, and these six shared values guide and define our work: Our people are at the heart of our success Our customers come first.

They inspire everything we do We do what’s right, each and every day We believe in the power of new ideas We work as one team, with one vision We give back to our communities and protect our environment LI-RSM What makes us different makes us stronger.

Rogers has a strong commitment to diversity and inclusion.

Everyone who applies for a job will be considered.

We recognize the business value in creating a workplace where each team member has the tools to reach their full potential.

At Rogers, we value the insights and innovation that diverse teams bring to work.

We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best.

Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work.

You matter to us For any questions, please visit the Rogers FAQ.

Schedule: Full time Shift: Day Length of Contract: Not Applicable (Regular Position) Work Location: 1 Mount Pleasant (083), Toronto, ON Travel Requirements: None Posting Category/Function: Digital & Program Management Requisition ID: 220834 Together, we’ll make more possible, and these six shared values guide and define our work: Our people are at the heart of our success Our customers come first.

They inspire everything we do We do what’s right, each and every day We believe in the power of new ideas We work as one team, with one vision We give back to our communities and protect our environment What makes us different makes us stronger.

Rogers has a strong commitment to diversity and inclusion.

Everyone who applies for a job will be considered.

We recognize the business value in creating a workplace where each team member has the tools to reach their full potential.

At Rogers, we value the insights and innovation that diverse teams bring to work.

We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best.

Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work.

You matter to us For any questions, please visit the Rogers FAQ.

Posting Notes: Digital Media